Most of your staff are not engaged in the success of your office. Most of them JUST DON’T CARE. At least that is according to a 2015...

Just imagine… imagine that you have SO many patients that you need to move to a larger office to accommodate them all. A few years later,...

Just a note here about procedures: Keep the structure of your business – its policies and procedures — in place. As much as you can,...

A few years ago, a staff member at an I office visited confided in me and told me the following story: “Our office was really slowing...